Customer Success Specialist

Be the Bridge Between Wellness Goals and Life-Changing Results

Do you believe that exceptional wellness experiences start with genuine human connection? Are you passionate about helping people navigate their journey from dysfunction to vitality? Join Vitanova Health & Fitness as our Customer Success Specialist and become the trusted guide who ensures every client feels supported, understood, and empowered throughout their wellness transformation.

About This Role

As our Customer Success Specialist, you'll be the heart of the Vitanova client experience. You'll work with individuals from all walks of life—busy professionals managing demanding schedules, people dealing with chronic pain, and anyone seeking to reclaim their physical confidence. Your role is to ensure that every interaction reflects our commitment to meeting people exactly where they are in their wellness journey.

This position combines relationship management, wellness coordination, and client advocacy. You'll be the person clients turn to when they need guidance, encouragement, or simply someone who understands that real wellness fits into real life, not the other way around.

What You'll Do

Client Relationship Management

• Serve as the primary point of contact for client questions, concerns, and wellness planning

• Conduct regular check-ins to ensure clients feel supported and progress is on track

• Coordinate between clients and coaches to optimize their Three-Domain Integration experience

Wellness Journey Coordination

• Guide new clients through onboarding, explaining our movement, nutrition, and recovery approach

• Schedule assessments, sessions, and follow-up appointments with attention to client preferences

• Track client progress and celebrate milestones that matter to their individual goals

Experience Optimization

• Identify opportunities to enhance the client experience at every touchpoint

• Gather feedback and communicate insights to coaching team for continuous improvement

• Resolve concerns with empathy and solution-focused problem-solving

Community Building

• Foster connections between clients who share similar wellness journeys

• Coordinate wellness education events and community-building activities

• Maintain the welcoming, judgment-free environment that defines Vitanova's culture

Who You Are

Professional Background

• 2+ years experience in customer success, wellness coordination, or client relations

• Experience in healthcare, wellness, or fitness industry strongly preferred

• Familiarity with scheduling systems and client management software

Natural Relationship Builder

• Genuine empathy for people facing physical limitations or wellness challenges

• Excellent listening skills with ability to understand what clients really need

• Patience and warmth when working with clients who may feel vulnerable or frustrated

Communication Excellence

• Clear, compassionate communicator who can explain complex wellness concepts simply

• Professional phone and email presence with attention to detail

• Ability to have difficult conversations with kindness and understanding

Problem-Solving Mindset

• Proactive approach to identifying and resolving client concerns

• Creative thinking for accommodating diverse schedules and needs

• Collaborative spirit for working with coaching team to optimize client outcomes

Why This Role Matters

At Vitanova, we understand that starting a wellness journey can feel overwhelming. Many of our clients come to us after years of managing pain, trying programs that didn't work, or feeling like their bodies are working against their goals. As our Customer Success Specialist, you'll be the person who helps them believe that change is possible.

You'll witness transformations that go beyond physical improvements—clients who regain confidence, professionals who stop letting pain limit their careers, and individuals who rediscover joy in movement. This isn't just customer service; it's being part of people's life-changing journeys.

What We Offer

Meaningful Work

• Direct impact on client success and wellness transformation

• Opportunity to be part of a methodology that addresses root causes, not just symptoms

• Work with motivated clients who value genuine expertise and care

Professional Growth

• Training in Vitanova's Three-Domain Integration approach

• Wellness education opportunities and certification support

• Cross-training with coaching team to deepen understanding of our methodology

Supportive Environment

• Collaborative team culture focused on client care excellence

• Flexible scheduling options that support work-life integration

• Access to Vitanova wellness services for your own health journey

Comprehensive Benefits

• Competitive salary with performance incentives

• Health benefits including wellness services access

• Professional development budget

• Paid time off and wellness days

A Day in Your Life

Morning: Review client check-in messages and coordinate with coaches about session adjustments based on client feedback. Schedule follow-up calls with clients who recently started their programs.

Midday: Conduct video calls with clients to discuss their progress, address concerns, and plan next steps in their wellness journey. Update client records and communicate insights to the coaching team.

Afternoon: Welcome new clients through virtual onboarding, explaining how our Three-Domain approach will address their specific needs. Coordinate scheduling between clients and coaches while accommodating busy professional schedules.

Throughout: Respond to client questions with empathy and expertise, ensuring everyone feels heard and supported in their wellness transformation.

Ready to Transform Lives Through Exceptional Care?

If you're passionate about helping people achieve their wellness goals and believe that genuine human connection is the foundation of lasting change, we want to meet you.

Ready to join us?

Email your resume and cover letter to Admin@thevitanovafitness.com explaining why you're passionate about client success and how you would support people on their wellness journey.

We're looking for someone who understands that this work is about more than customer service—it's about being a trusted partner in people's most important health decisions.

Location: Los Angeles, CA
Employment Type: Full-time
Compensation: Competitive salary + performance incentives + benefits

Vitanova Health & Fitness is an equal opportunity employer committed to creating an inclusive environment where all team members can thrive. We welcome applications from candidates of all backgrounds who share our passion for transformative wellness.